Pages in the user’s guide do not display correctly.

Symptoms:

• The images are not displayed.
• The right side only displays this message:

Solution #1
If you are using the user’s guide that came with the MCMP–PAT installation, perform the following steps:

1. Go to your esktop.
2. Double–click on My Computer.
3. Go to the folder where the MCMP–PAT is installed.  If you accepted the default value during installation it's C:\Program Files\MCMPPAT.
4. Locate the PATGuide.chm file, right–click on it, and select Properties.
5. Click Unblock.
6. Click OK to save the changes.
7. Double–click the PATGuide.chm file to open the user’s guide.

Solution #2
If you downloaded the file from the MCMP forum, perform the following steps:

1. Go to your Desktop.
2. Double–click on My Computer.
3. Go to the folder where the PATGuide.chm file is located, right–click on it and select Properties.
4. Click Unblock.
5. Click OK to save the changes.
6. Double–click the PATGuide.chm file to open the user’s guide.

Solution #3
This solution only applies if the PATGuide.chm file is on a network folder and is being accessed from there.

1. Go to your Desktop.
2. Double–click on My Computer.
3. Go to the network folder where the PATGuide.chm file is located, right–click on it and select Copy.
4. Go to your desktop.
5. Right–click on an empty are on your Desktop.
6. Select Paste. A copy of PATGuide.chm will be created on your Desktop.
7. Double–click the .chm file to open the user’s guide.
8. If the symptom persists, unblock the file by following the instructions in Solution 1 starting from step 4.

Solution #4
This will not solve the problem with the PATGuide.chm file. This is an alternative location of the user’s guide.

1. View the on line version of the MCMP–PAT user’s guide: www.internetifmc.com/forums/mcmpguide/index.htm

The above symptoms of the PATGuide.chm may only occur on some PCs. It depends on how the security settings of your Internet Explorer is configured.

For more background information about the problem, visit Microsoft’s website: http://support.microsoft.com/default.aspx?scid=kb;en-us;902225

An error message appears when a user clicks on the OK button in the log on form and is unable to logon. The error message is “Operation must use an updateable query.”

The system administrator or IT person in charge of setting user permissions must give users read and write permissions to the folder where the MCMP–PAT database is stored.  It is also important that the database (*.mcmp) and other MCMP–PAT files located in the same folder must not be set to read–only.

This issue depends on how the system administrator or IT person sets up the user’s permission.

An error message appears when a user clicks on the OK button in the log on form and is unable to logon. The error message is "The .Net Data OLE DB Provider(System.Data.OleDb) requires Microsoft Data Access Components (MDAC) version 2.6 or later. Version 2.XX.XXXX.X was found currently installed."

Download and install MDAC 2.8 from Microsoft's website: http://www.microsoft.com/downloads/details.aspx?familyid=6C050FE3-C795-4B7D-B037-185D0506396C&displaylang=en

This issue depends on the configuration of the PC where MCMP–PAT is to be installed.

An error message appears when creating a package, importing data or updating the tool.  The error message is "The located assembly's manifest definition with the name 'ICSharpCode.SharpZipLib' does not match the assembly reference."

This method overwrites two files in the folder where MCMP–PAT is installed and requires that the user has write access to installation folder.

Notes:

• If you are viewing this in the user's guide, you might not be able to see the appropriate menu items in the pop–up menus. If this is the case, try clicking the left mouse instead of the right mouse for steps three and seven.
• If you are not getting the right behavior with the links, try viewing this in the online version at www.internetifmc.com/forums/mcmpguide/index.htm.

Steps:

1. Close MCMP–PAT and Updater if they are open.
2. Download SharpZipLib by clicking the right mouse button over this link: http://www.internetifmc.com/forums/downloads/ICSharpCode.SharpZipLib.dll.
3. In the pop–up menu that appears, select the option "Save Target As..." or "Save Link As..."
4. In the dialog box that comes up, go to the folder where MCMP–PAT is installed.  The default location is "C:\Program Files\MCMPPAT".
5. Once you have located the installation folder, click the Save button.
6. A confirmation dialog box will appear, asking you whether you would like to overwrite the existing file.  Select “Yes” to overwrite the old file.
7. Download the latest version of the Updater by clicking the right mouse button over this link: http://www.internetifmc.com/forums/downloads/Updater.exe.
8. Follow steps #3 to #6.
9. Upgrade to the latest version of the tool.

This a known issue with MCMP–PAT and the above steps should fix it.

An error message appears when a user tries to upgrade MCMP–PAT after clicking ‘Yes’ in the dialog box (figure 1) that offers to check for the latest version of MCMP–PAT. The Updater window will also show that the source location is ‘RUNPAT’ (figure 2).

This only affects users with MCMP–PAT versions 3.0, 3.1 and 3.2 with Updater versions 2.x and 1.x.


Figure 1. MCMP-PAT update dialog box offering a user to check for update.


Figure 2. Updater error message with the main window showing the source of location as RUNPAT.

Solution #1 – Get the latest version of the Updater
This method overwrites a file in the folder where MCMP–PAT is installed and requires that the user has write access to installation folder.

1. Close Updater if it is open.
2. Download the latest version of the Updater by clicking the right mouse button over this link: http://www.internetifmc.com/forums/downloads/Updater.exe.
3. In the pop–up menu that appears, select the option "Save Target As..." or "Save Link As..."
4. In the dialog box that comes up, go to the folder where MCMP–PAT is installed.  The default location is "C:\Program Files\MCMPPAT".
5. Once you have located the installation folder, click the Save button.
6. A confirmation dialog box will appear, asking you whether you would like to overwrite the existing file.  Select “Yes” to overwrite the old file.

Solution #2 – Get the latest version of MCMP-PAT
Steps to update to the latest version of MCMP-PAT:

1. Close MCMP-PAT and the user's guide.
2. Click on Start Programs MCMP Demo Updater.
3. In the Updater window, click Next.

This a known issue with MCMP–PAT and one of the proposed solutions should fix it.